HUBUNGAN PROFESIONALISME PERAWAT TERHADAP KEPUASAN PASIEN DI RUANG RAWAT INAP UTAMA

Abstract

Professional nursing services have the class and quality that providing satisfaction on the needs and desires more than
customers or patients expected. This study aimed to find out the relationship of nurse professionalism and patient
satisfaction which was designed in descriptive correlational by applying cross- sectional approach. The sample in was
84 respondents taken by using proportionate random sampling technique by fulfilling the inclusion criteria. The
instrument used was a questionnaire that the content vailidity has been tested by three experts. The analyses used were
univariate to know the frequency distribution and bivariate using alternative fisher exact test. The research finding
showed that there was a relationship between nurse profesionalism and patient satisfaction with p value (0,000) < α
(0,1). Therefore, it can be concluded from the results of patient satisfaction questionnaires in hospitals that to improve
the quality of service, evaluation of the professional nurse is needed in order to achieve patient satisfication and
increase the quality of service in hospitals.

Keyword: nurse, patient satisfactoni, profesionalism