STUDI TENTANG PERSEPSI MASYARAKAT TERHADAP PELAYANAN PUBLIK DI MASA NORMAL BARU COVID-19 OLEH APARATUR DESA MULYA SUBUR KECAMATAN PANGKALAN LESUNG KABUPATEN PELALAWAN

Abstract

Abstract: This research is motivated by the problems in the implementation of
public services, which are still lacking, especially in the research location, namely the
village of Mulya Subur, which is still complained about by the community starting from
health facilities, services for the convoluted public correspondence needs which are
increasing with the existence of limitation of activity during the new normal period of
Covid-19. The formulation of the problem in this study is how the public's perception of
public services in the new normal period of Covid-19 by the Village Apparatus Mulya
Subur, Pangkalan Lesung District, Pelalawan Regency. The purpose of this study was
to determine how the public's perception of public services in the new normal period of
Covid-19 by the Village Apparatus Mulya Subur, Pangkalan Lesung District,
Pelalawan Regency. The method used is descriptive quantitative, data collection
instruments used in this study were questionnaires and interviews. The population in
this study were the people of Mulya Subur village. The sample in this study was taken by
incidental sampling and quota sampling , amounting to 93 people. Based on the results
of the research conducted, it can be concluded that the public's perception of public
services in the new normal period of covid-19 by the Mulya Subur Village Apparatus,
Pangkalan Lesung District, Pelalawan Regency is in the "Good Enough" category.
Key Words: Perception, Society, Public Service, New Normal