PENYELESAIAN PENGADUAN MALADMINISTRASI OLEH OMBUDSMAN PERWAKILAN PROVINSI RIAU

Abstract

The higher the quality of services provided to consumers, the more likely the agency will develop, and
vice versa if the agency provides unsatisfactory services to the community, it is likely that the agency will be
slow to develop. In fact, the products of government organizations are services to the community. People long
for good and fast public services with a balance between the power they have and the responsibilities that must
be given to the people they serve. This thesis discusses the settlement of maladministration complaints by the
Ombudsman Representative of Riau Province.
The type of research is juridical sociological or field research, namely examining the applicable legal
provisions and what is happening in reality in society. The research location is in the Office of the Ombudsman
Representative in Riau. Sources of data are: primary data and secondary data in the form of primary legal
materials, secondary legal materials and tertiary legal materials. Data collection techniques in this study were
interviews and literature review. Data analysis was carried out qualitatively, namely the data obtained not
using statistics or mathematics or the like.
The conclusion of this study is the inhibiting factors in carrying out the duties of the Ombudsman of the
Republic of Indonesia Representative of the Riau Province, namely the first legal factor, the second the limited
budget, the third factor of inadequate facilities and facilities and the fourth the lack of existence of the
Ombudsman of the Republic of Indonesia Representative of the Riau Province. Efforts to overcome the obstacles
that exist in the Ombudsman of the Republic of Indonesia Representative of the Province of Riau are by
improving the law, increasing the budget for the Ombudsman of the Republic of Indonesia Representative of the
Province of Riau, increasing the number of membership personnel of the Ombudsman of the Republic of
Indonesia Representative of the Province of Riau, improving office facilities supporting the performance of the
Ombudsman of the Republic of Indonesia. Indonesia Representative of Riau Province and the need for outreach
to the public regarding the existence of the Ombudsman of the Republic of Indonesia Representative of Riau
Province. The author's suggestion to the Ombudsman of the Republic of Indonesia is to further improve
performance both in terms of completing reports and preventing maladministration. Ombudsman
Representative of Riau Province to the public who are in direct contact with the administration. In addition, to
strengthen its existence for the existence of the Ombudsman Republic of Indonesia Representative of Riau
Province so that it is known by the public, especially people outside the Pekanbaru area.
Keywords: Complaint Resolution - Maladministration - Ombudsman Representative of Riau Province