PERLINDUNGAN HUKUM TERHADAP PEMILIK ATAU PELAKU USAHA WARNET JIKA TERJADI KERUSAKAN JARINGAN DARI PENYEDIA LAYANAN INTERNET YAKNI PT. TELKOM INDONESIA

Abstract

Internet cafes (warnet) as a form of business that can facilitate and as a place for people to connect
to the internet to access and obtain all information needs, but as technology develops and changes in habits
among people make warnet not only as a place or place to get information or just access the news, but it has
increasingly developed into entertainment facilities with various types of entertainment such as games,
music, film, fashion and others. Some people make playing / visiting an internet cafe as an inevitable
routine, habit, or activity. Internet cafe is a type of entrepreneur that rents internet services to the general
public, the use of internet cafe services usually starts from students, professionals, and foreign tourists.
This study uses an empirical juridical approach that is an approach by looking in terms of the
realities that occur in the field. While the population and sample are parties related to the problems
examined in this study, the data sources used, primary data, secondary data, and tertiary data. The
technique of collecting data in this study was through interviews and literature review.
From the results of the research that the authors did, it can be concluded, first legal protection for
consumers in the event of network damage that causes financial losses for some internet cafe owners is still
not implemented, because the accountability given by Telkom only fixes the damaged equipment which is not
a compensation or interpretation from compensation, based on the Consumer Protection Act and in several
Articles contained in Telkom's terms and conditions of service, also includes Articles stating providing
compensation and compensation for Service Level Guarantee that is not fulfilled or if there are differences
in the amount of the bill. The second effort made by PT. Telkom Indonesia to guarantee the rights of its
consumers if network damage has not been carried out properly, as evidenced by the lack of fulfillment of
the responsibilities or obligations of Telkom regarding the guarantee of its main services and appreciation
to consumers when its main services suffer disruptions such as providing compensation or compensation.
Keywords: Legal Protection - Internet Cafe Entrepreneurs - Network Damage.