PEMENUHAN HAK TERHADAP PENYANDANG DISABILITASPENGGUNA JASA ANGKUTAN LAUT PT. ANGKUTAN SUNGAI DANAU DAN PENYEBERANGAN (ASDP) INDONESIA FERRY (STUDI KASUSKAPAL RORO DUMAI - RUPAT)

Abstract

Business actors in providing public services in the field of transportation services must implement
and comply with the provisions contained in the Law and other regulations. Then the Dumai-Rupat branch
RORO ship in its service has the responsibility for the obligation to guarantee the rights of consumers using
the Dumai-Rupat branch RORO transportation service. Considering that consumers with disabilities are a
vulnerable group of people, protection must be given that is more relevant to its specificity, namely Law
Number 8 of 2016 concerning Persons with Disabilities. In the implementation it refers to Law Number 8 of
1999 concerning Consumer Protection. But in fact there has been a social inequality towards consumers with
disabilities. Where the Dumai-Rupat branch of the RORO ship does not provide special facilities and facilities
for Disabled Persons as stated in Article 2 Paragraph (1) of the Republic of Indonesia Minister of
Transportation Regulation Number PM 98 of 2017 Challenging the Provision of Accessibility in Public
Transportation Services for Service Users with Needs Especially "Organizers of public transportation
services must carry out services for users of special needs services". The problem and purpose to be discussed
in this thesis is to find out the form of fulfillment of rights for persons with disabilities as people who use the
services of the Dumai-Rupat RORO vessel.
This type of research is sociological, because in this study the author immediately conducted
research on the location or place under study to provide a complete and clear picture of the problem under
study. This research was conducted at the Riau Province Transportation Agency, PT. ASDP Indonesia Ferry
Dumai-Rupat branch and Dumai-Rupat branch RORO ship. While the population and sample are all parties
related to the problems examined in this study, the data sources used, primary data, secondary data and
tertiary data, data collection techniques in this study with interviews, questionnaires and literature studies.
The results of the study can be concluded that the Department of Transportation of Riau Province
and PT. ASDP Indonesia Ferry as the manager of the Dumai-Rupat branch of the RORO vessel has not fully
implemented the consumer rights of persons with disabilities. Special facilities intended for Disability
Suppressors are not yet available at the port and inside the Dumai-Rupat RORO vessel. With the
unavailability of these facilities, consumers with disabilities feel that their rights as consumers are not met by
the Dumai-Rupat branch of the RORO Ship. Suggestions for the Riau Provincial Transportation Agency and
PT. ASDP Indonesia Ferry, a branch of Dumai-Rupat in order to be able to better enjoy the rights of persons
with disabilities by improving the service and supervision of the Rupai Rupai RORO ship. So that there are no
rights from consumers with disabilities who are harmed.
Keywords: Fulfillment of Rights - Disabled Persons - Service Users - Dumai-Rupat RORO Shi