PEMENUHAN HAK KONSUMEN ATAS UANG SISA TRANSAKSI BAHAN BAKAR MINYAK OLEH PELAKU USAHASTASIUN PENGISIAN BAHAN BAKAR UMUM DI KECAMATAN MARPOYAN DAMAI KOTA PEKANBARU

Abstract

Article 7A UUPK stipulates that business actors are obliged to have good faith in conducting their
business activities, including in fulfilling consumer rights to the remaining money on fuel oil transactions at
gas stations. In Pekanbaru City there are 47 Pertamina gas stations that operating every day and for the
Marpoyan Damai sub-district there are 5 gas stations and there are 3 gas stations that the authors choose
to be research locations, but in reality the gas stations do not fulfill consumer rights for the remaining
payment transactions, so that the remaining money consumer payment transactions that are not fully
returned are detrimental to the consumer. The purpose of writing this research, namely; First, to find out
consumers feel disadvantaged by the price rounding action on the remaining money from fuel oil
transactions by the public refueling station business. The second is to knowing the mechanism for fulfilling
consumer rights to the remaining fuel oil transactions by business actors Public refueling stations. The third
is to knowing the efforts to fulfill consumer rights to the remaining money for fuel oil transactions by public
refueling station operators
The type of this research can be classified in sociological research. This research uses library
research and field research to obtain data. This research was conducted at Pertamina Gas Station in
Pekanbaru City. While the population and samples are the overall parties related to the problems examined
in this study. The data sources used primary data and secondary data, data collection techniques in this
study by observation, interviews, questionnaires and literature studies.
Based on the results of the problem research, there are three points that can be concluded. First
consumers feel disadvantaged by rounding out the remaining money in the fuel transaction at the gas
station. Secondly, the mechanism for fulfilling consumer rights for the remaining money from oil fuel
transactions is regulated legally by gas stations. Third, efforts that can be made to overcome the obstacles
to the fulfillment of consumer rights for the remaining money from fuel oil transactions at gas stations,
namely by increasing the knowledge of consumers and business actors on their rights and obligations.
Author's suggestion are first, consumers must be smarter in conducting buying and selling transactions and
broadening their knowledge horizons as consumers and business actors must carry out their business in
accordance with the provisions regulated by law. Secondly, for the Gas Station owners is to make a legal
rule regarding the mechanism of fuel oil transaction transactions. The third is more active in disseminating
consumer protection, especially in the rights and obligations of consumers and business actors.
Keywords: Protection - Consumers - Transactions - Gas stations