PERLINDUNGAN HUKUM TERHADAP KONSUMEN ATAS PELAYANAN DAN JASA PRAKTIK TUKANG GIGI DI KOTA PEKANBARU

Abstract

Legal protection against consumers is an attempt to protect the use of an item and / or service.
Consumers are persons who use goods and / or services that have the right to obtain comfort and
security in the use of goods and / or services. Corporate actors are persons who provide goods and / or
services that are responsible to consumers who are harmed by the corporate actor. Problems that occur
with dental services in the city of Pekanbaru, consumers do not receive services that meet the standards
of dental work.
The purpose of this document is to determine the legal protection of consumers of dental services
and the responsibility of dental professionals for the rights of consumers of dental services that are not
met.
This type of research is classified according to the type of sociological research, as the authors in
this study conducted a study in the city of Pekanbaru, while the population and samples were all parties
that were related to the problems studied in this study. Data sources used were primary data, secondary
data and tertiary data. Data collection techniques in this study with observations, interviews and library
studies, which are information obtained from data in the field.
From the results of the study, two main points can be derived. First, the state's legal efforts
towards consumers and business operators are the issuance of Consumer Protection Law No. 8 of 1999
in order to reconcile the position of consumers with the business community. In addition to the 2014
issue of PERMENKES number 39 for consultation, monitoring and licensing, Dental Work includes the
rights and responsibilities of consumers as patients of dental professionals and dental professionals as
traders. Secondly, dental tradespeople act as business actors for the services provided, so that
consumers can be protected from practices that may result in losses that are subject to administrative
sanctions in the event of a breach of contract, temporary termination or permanent termination. Author's
suggestion: Firstly, there are regular instructions for dental craftsmen by the local government, the
Health Department of the city of Pekanbaru. Secondly, it is recommended that consumers actively seek
information before using the services of dental professionals, as dentists differ from dentists. Third,
dental craftsmen act as business operators to carry out their activities in accordance with applicable
laws and regulations.
Keywords: Dental Builders – Consumer - Legal