PERLINDUNGAN HUKUM TERHADAP DRIVER GO-JEK TERKAIT ORDERAN FIKTIF OLEH KONSUMEN GO-JEK DI PEKANBARU

Abstract

Indonesia’s company introduce the using of motorcycle transportation
through the app called GO-JEK. GO-JEK is useful app for transportating.
Besides, there are misuse of using this app for making a fake booking or so-called
Orderan Fiktif. It makes damnification for the driver of GO-JEK, in case of
material or non-material. This gong to be a big problem for the driver. This
research aims for explain: 1) caused of consumen making the fake booking order,
2) the legal protection for the driver because of the case.
This research used sociological approach and descriptive method by
descripting how this case occur and find the legal protection. This research took a
place in Pekanbaru city, especially in GO-JEK’s office, and some of sub-disctricts
whose having a driver’s basecamp. The sources use are primary soruce,
secondary source, and tertiary source, and the method to collecting the sources
are interview and library research.
By seeing the result of this research, there are two conclusions. 1)
economic element caused the case is occur, and by that we already know not only
consumen did the fake booking order, also the driver itself. 2) all these violations
cause of based on our legal are default, the action againts law, unfair business
cometition, and deception. All the driver could do is calling the customer service
of GO-JEK or claim to operational office. And for the GO-JEK’s side is recover
driver’s account and giving a compentation. Researcher suggest, 1) all the drivers
of GO-JEK should do their business competition as good and not cheat on it, and
for all the consumens should using GO-JEK app wisely. 2) GO-JEK company
should be doing prevention for minimalizing the fake booking order occur.
Keywords : Legal Protection , Driver, Fake Booking Order.