Perlindungan Hukum Bagi Peserta BPJS Kesehatan Yang Melakukan Pembayaran Premi Melalui Payment Point Online Bank ( PPOB ) di Desa Tanjung Bungo Kecamatan Kampa

Abstract

Health insurance is held with the aim of ensuring that participants receive health care and
protection benefits in meeting basic health needs. But BPJS Health participants in this case many
experienced complaints because of the late Payment Point Online Bank (PPOB) paying participants'
contributions to BPJS Health. The purpose of this essay is: First, the implementation of legal protection for
BPJS Health participants who make premium payments through Payment Point Online Bank (PPOB) in
Tanjung Bungo Village, Kampa Subdistrict, Secondly, constraints and efforts made by BPJS Health
Participants who make premium payments through Payment Point Online Bank (PPOB) in Tanjung Bungo
Village, Kampa District.
This type of research is a type of sociological legal research. This research was conducted at the
Pekanbaru Branch BPJS Health office JL. Tuanku Tambusai Ujung Komp. 20 Ruko No. 6F-10J Ex.
Labuhbaru Barat Kec. Umbrella City of Pekanbaru. While the population and sample are the Head of
Public Communication BPJS, BPJS Health Participants, and PPOB. The data used are primary data,
secondary data and tertiary data and data collection techniques are field studies, interviews, and literature
studies.
The results of the problem research are two main things that can be concluded. First, the
implementation of legal protection for BPJS Health participants who make premium payments through
Payment Point Online Bank (PPOB) in Tanjung Bungo Village, Kampa Subdistrict does not work in
accordance with applicable laws and regulations, namely that everyone has the right to get health services,
benefits health and protection in meeting basic health have not been fully obtained by participants. Second,
the constraints and efforts made in implementing legal protection for BPJS Health participants who make
premium payments through Payment Point Online Bank, the obstacle experienced by the PPOB is the lack
of openness and caution in accepting and paying participant contributions and the existence of network
disruption in terms of deposits to the BPJS Kesehatan, while from the participants there was a lack of
knowledge of participants regarding the rights they should have obtained.
Keywords: Legal Protection-BPJS Participants Health-Payment Point Online Bank