Pelaksanaan Tanggung Jawab Sosial Perusahaan Sarulla Operation Ltd Dalam Menangani Keluhan Masyarakat Atas Aktivitas Perusahaan Terhadap Masyarakat Di Kecamatan Pahae Julu Kabupaten Tapanuli Utara

Abstract

This study discusses the implementation of Sarulla Operation Ltd's corporate social responsibility
in handling community complaints about the company's activities towards the community in Pahae Julu
District, North Tapanuli Regency. Corporate Social Responsibility (CSR) is a continuing commitment from
the business world to act ethically and contribute to the economic development of the local community or
the local community. Based on Article 74 paragraph (1) of the Limited Liability Company Law, henceforth
referred to as the Company Law, each company is obliged to budget and run CSR programs for the
environment and society. The community wants the existence of companies to contribute to the welfare of
society. The purpose of writing this thesis, namely; First, to find out how the implementation of Sarulla
Operation Ltd's corporate social responsibility towards the community in Pahae Julu Subdistrict, North
Tapanuli Regency, Secondly, to find out how the complaint handling mechanism was carried out by Sarulla
Operations Ltd to the community on the impact of company activities in Pahae Julu District, Tapanuli
Regency North.
The type of legal research used by the author is a type of sociological legal research. This
research was conducted at Sarulla Operation Ltd. Company Sociological legal research uses primary data
and secondary data, while the population and samples are parties related to the problems studied, namely
the company and the community. The technique of collecting data in this study was library research,
interviews and questionnaires.
From the results of this study the authors conclude that CSR carried out by the company has been
implemented well but there are still a number of programs that have not been implemented optimally,
programs implemented by the company consist of education, health, agriculture or livelihood development,
infrastructure improvement, culture, art and religion. The complaints handling mechanism carried out by
the company is tracking complaints and handling mechanisms, receipts of complaints, joint surveys and
investigations, categorization and handling of complaints, resolutions, informing complainants about
resolution, execution, feedback complaints, closing complaints, sources and responsibilities.
Keywords: Corporate Social Responsibility – Corporate - Society