IMPLEMENTASI TANGGUNG JAWAB PELAKU USAHA DALAM PRAKTEK PEMBULATAN PEMBAYARAN SEWA WARUNG INTERNET TERHADAP KONSUMEN DI KOTA PEKANBARU

Abstract

Consumer protection is a term used to describe the legal protection
afforded to consumers in an attempt to satisfy their needs from things that can
harm consumers themselves. Consumer protection laws exist to protect consumers
themselves. Consumers must be critical in using that is by prioritizing "needs"
rather than "wishes". Consumers must also be wary of the rounding of internet
cafe rental payments made by business actors. The purpose of this thesis research,
among others; First, to know the rights of consumers related to the rest of the
internet rental pay against the practice of rounding off internet cafes rental
payments, Secondly, to find out why business practitioners do the practice of
rounding up payments for internet cafes, Third to know the efforts made by
business actors for consumer rights fulfilled in the internet rental.
The type of research used by the authors is empirical law research or also
known as sociological law research, namely research conducted by way of
identifying the law and how the effectiveness of law applies in society. This
research was conducted in District Sail Pekanbaru while population and sample
are internet café user in Sail District. In this study data sources used, primary
data, secondary data, and tertiary data, data collection techniques in this study
with questionnaires, interviews, and literature study.
From the research results of the problem there are three main things that can be
concluded First, the consumer's knowledge of his rights related to the rest of the
internet rental pay, Second, the business practitioners to practice the rounding of
internet rental payments to consumers, Third what efforts made by business actors
for rights consumers are fulfilled in internet rentals. Author suggestions.First, to
the community more active and smart and critical as consumers. Secondly,
business actors should pay more attention to the rights of consumers themselves,
Third, consumers should be more concerned with the losses incurred.
Keywords: Liability - Consumer – Implementation