PEMENUHAN HAK-HAK KONSUMEN PENGGUNA JASA ANGKUTAN UMUM BUS TRANS METRO PEKANBARU OLEH PENGELOLA BUS TRANS METRO PEKANBARU

Abstract

Steps to enhance the dignity and consciousness of the consumer must begin with
an attempt to understand the fundamental rights of consumers, which can serve as the basis
for the struggle to realize those rights. In general there are 4 basic rights of consumers,
namely the right to obtain security, the right to obtain information, the right to vote, the right
to be heard. Based on this understanding, the authors formulate two problems, namely: First,
What is the legal relationship between Consumer users of public transit bus service Trans
Metro Pekanbaru with Trans Metro bus management Pekanbaru ?, Secondly, Whether
consumers harmed their rights can sue to the Trans Trans bus Pekanbaru ?.
The type of research used by the author is empirical law research or also
known as sociological law research, that is research conducted by how to
effectiveness of law apply in society. Kegitan done in collecting data in this research
is document study or library materials. This document or library study includes a
questionnaire.
From the results of research there are several problems that can be
summarized as follows: First, the emergence of legal relations if the occurrence of
acts against the law. Secondly, the public transportation service user of Bus Trans
Metro Pekanbaru can provide Criticism and suggestion related to the facility through
the phone number of complaint in Trans Metro bus Pekanbaru or come directly to
City Transportation Office of Pekanbaru. Third, But the community can not
complain. Because this is a public facility. Not all people's wishes can be fulfilled.
Keywords: Consumer Protection-Trans Metro Bus Pekanbaru.