PERLINDUNGAN HUKUM BAGI KONSUMEN AIR MINUM ATAS PELAYANAN PERUSAHAAN DAERAH AIR MINUM TIRTA INDRA KABUPATEN INDRAGIRI HULU

Abstract

As a service provider company and providing non-profit public benefits,
PDAMs should be oriented towards quality service quality, capable of providing
high quality water that meets health requirements (colorless and odorless),
continuity, innovative, so that PDAM Tirta Indra Kab Indragiri Hulu can defend
itself, and in the future is expected to become a service company that can be
trusted and proud by consumers, especially Indragiri Hulu Regency. However, in
reality there are still many unattainable drinking water consumer rights, such as
the right to convenience, where consumers are less comfortable with the services
of PDAMs, and the right to information, where PDAMs are not open to
consumers regarding quality information from the drinking water they consume
each year.
As for the purpose of writing this thesis is To know the implementation,
constraints, and efforts in legal protection for consumers of drinking water
services Tirta Indra Regional Water Company Indragiri Hulu regency.
The conclusions can be obtained from this research is, First, the
implementation of legal protection for consumers of drinking water services Tirta
Indra PDAM Indragiri Hulu regency is still not running properly. Second,
constraints in the implementation of legal protection for consumers of drinking
water services Tirta Indra PDAM Indragiri Hulu regency is the number of
complaints from consumers and the quality of drinking water. Third, the efforts
made by PDAM Tirta Indra Indragiri Hulu regency in overcoming the problems
of drinking water services to consumers, related to consumer complaints directly
handled by Public Relations Section and Customers PDAM Tirta Indra, on
drinking water quality, PDAM Tirta Indra Indragiri Hulu do some fixes such as
Plow Meter and Pam Browsing. The author's suggestion from this research is,
First, PDAM Tirta Indra Kab. Inhu is expected to improve services in providing
clean water and quality. Secondly, PDAM Tirta Indra Kab. Inhu is expected to
minimize complaints from consumers to provide clean water services. Third,
PDAM Tirta Indra Kab. Inhu is expected to continue working to overcome
various problems related to his ministry.
Keywords: Legal Protection - Consumer - PDAM